Running the booth

Everything you need to work an event. Written for whoever is holding the tablet, including someone who has never seen it before.

If you remember nothing else

1Nobody gets anything before they pay. The card goes through first, then the job appears in a queue. That is the whole rule.
2The Board is your to do list. Anything under Needs a person is waiting on you, worst first.
3Money is Jenny's. Refunds, prices, settings. You never have to make that call, and you should not.

The screens

BoardWhat is unfinished right now. Start here.

OrderRing up a customer and take payment.

PhotosUpload shots, let the customer pick.

PrintsSend photos to the printer.

EngravingNames and dates on keepsakes.

360Record and import the spin video.

OwnerMoney. Jenny only.

SettingsEquipment, house rules, team. Jenny only.

Taking an order

Payment comes first. Nothing enters a queue until the card goes through.

Get their name and phone number.The phone is how the Hub recognizes a repeat customer. Any format works, the Hub cleans it up.
Tap the packages they want.Prices come from the Hub, never typed in by hand. If a price looks wrong, it is wrong everywhere and Jenny fixes it once in Settings.
Create the order.It gets a number like RJ‑2026‑0014. That number is how you find it on every other screen.
Send it to checkout and hand over the tablet.They pay on Stripe's own screen. You never touch their card. Sales tax is added there, so the total is a little higher than the packages. That is normal, and it is the first thing customers ask.
Watch it turn paid.Usually instant. If the wifi is bad it can take up to five minutes, and it will get there on its own. Do not ring them up twice.

The four queues

Each queue moves left to right. The Board shows you all four at once.

Photos

Photos screen

Waiting→ Shooting→ Uploading→ Selection→ Delivered

Shoot on the Nikon, move the shots to the phone, upload them from the Photos screen. Then hand the customer the tablet and let them pick their own.

WatchThey can only pick as many as they paid for. Ten Digital Photos means ten. If the count looks wrong, stop and tell Jenny rather than letting them choose more, because that number is what they bought.

Prints

Prints screen

Waiting→ Printing→ Ready

Open the job, pick which photos to print, send it. Only photos already uploaded for that same order can be chosen.

WatchOnce a print has started you cannot cancel it. The printer will not stop mid sheet. Let it finish, then reprint or refund.

Engraving

Engraving screen

Waiting→ Engraving→ Ready

Ask the customer exactly what it should say, type it in, then send it to the machine.

Length	30 characters, spaces included
Accents	Muñoz, José, Adriána all fine
Fonts	script, block, serif, handwriting
Symbols	heart, cross, star, infinity, paw, flower, or none
Not allowed	line breaks, two lines of text

WatchRead it back to them before you send it. Double spaces are kept exactly as typed, because J R is sometimes deliberate. The machine engraves what you typed, not what you meant.

360 video

360 screen

To record→ To upload→ Importing→ Delivered

Two separate steps on purpose. Mark the clip recorded once the rig has run, then upload the file from the rig. The queue tells you which of the two is still owed.

WatchClips have to be under 95 MB, in mp4, mov, m4v or webm. The screen checks the size before it starts, so a file that is too big fails immediately rather than halfway up.

What the Board is telling you

Waiting: Nobody has started it. This is your to do list.
Working: In progress. Leave it alone.
Stuck: Something failed. It needs a person, and that person is you.
Needs a person: The list underneath, worst first, oldest first. Work top down.

When it goes wrong

Three moves, in this order.

1. RetryPaper jam, machine hiccup, dropped connection. Fix the physical thing first, then hit retry. You get three tries.

2. Resolve by handThe retries are gone but the customer got their thing anyway, maybe you printed it on the backup or handed them a USB. Mark it resolved so it stops filling the Board. It is recorded as your decision, not a silent fix.

3. RefundYou could not deliver. Get Jenny. Only she can move money.

A customer paid and nothing happened. Wait five minutes. The Hub double checks with Stripe on its own and will catch up. Do not charge them again.

A customer says the link does not work. Their download link expires after a week. Jenny can reissue it. If it is within the week, it is usually that they are on a different phone than the one they opened it on, which is fine, the link works anywhere.

Somebody wants their money back because they changed their mind. All sales are final. Refunds are for when we failed, not for second thoughts.

Rules that will catch you out

Ready is not done: A print is finished when it comes out of the printer. Photos and 360 are only finished when the customer actually opens their link. That is why an order can sit at partly complete while everything looks fine on your end.
Three strikes: Every queue stops offering retry after three. That is deliberate. Four failures means the machine needs looking at, not another go.
Originals get deleted: Full size shots are wiped after 30 days. What the customer chose is kept. If they want more later, that is a new order.
One link per order: Photos and video land on the same page. The customer needs no password and no app.
Sign in as yourself: Your name is what shows up next to a job you resolved. Do not work on somebody else's account, because then their name is on your decision.

Owner and Settings are Jenny's screens. Everything else is for whoever is working the booth.
Print this page and keep a copy in the kit, for when the wifi is not cooperating.